About

FAQ

• Where is the store based?

  Philadelphia, PA

• Do you accept orders placed outside of the US?

  We sure do!
  We ship to over 100 countries all over the world!!

  Please make sure you are familiar with your country’s postal policies. It will help the delivery process of your order to be a successful one!

• How long will it take to receive my order?

  Thank you for choosing THRED™️. All orders are shipped with tracking using USPS, CANADA POST or other carriers such as E-Packet depending on your location. Delivery time is APPROXIMATELY 15 business days (INTERNATIONAL ORDERS CAN TAKE A LITTLE LONGER) however you may receive your items much earlier than that! All orders are shipped with tracking so you can follow it every step of the way!

  *****Packages may be faced with situations BEYOND OUR CONTROL due to customs or postal delays. Please be patient, Your package will arrive. We are not responsible for these postal or custom delays!*******

  NOR ARE WE RESPONSIBLE FOR STOLEN PACKAGES!! PLEASE MAKE SURE TO SPEAK WITH YOUR LOCAL POST OFFICE OR PUT A NOTE ON YOUR DOOR ASKING THEY ATTEMPT A RE DELIVERY AND NOT JUST LEAVE THE PACKAGE VISIBLE FOR ANYONE TO STEAL.

• How long before our orders our shipped?

  We ship all orders within 1-2 business days after confirmation of payment.

• What form of payment do you accept

  •We DO accept: credit cards and PayPal as form of payment.

  •We DO NOT accept: Checks, Money Orders, Bank Transfer or Western Union

• What is a “PREORDER” item?

  A preorder is a great way for us to offer our customers products we don’t keep In stock. It allows us to offer an endless variety of styles which would otherwise be too difficult to keep on site.
  The only real difference between PREORDER and IN STOCK inventory is the time it takes to deliver the item to our customers.
  IN STOCK: 1-4 business days
  PREORDER: Approximately 15 business days.

  So as long as you are ok with waiting a little longer for your order, a PREORDER is the ideal way to get almost any top quality runway style Item your heart desires.

  ✨PLEASE NOTE:✨ PREORDERS CANNOT BE CANCELED/REFUNDED. NO EXCEPTIONS. ONCE YOU PLACE AN ORDER FOR A PREORDER ITEM WE THEN PAY FOR AND PLACE THE ORDER WITH OUR SUPPLIERS. WE CANNOT BE REFUNDED FOR THESE PURCHASES. SO PLEASE MAKE SURE YOU ARE OK WITH WAITING BEFORE ORDERING. THANK YOU.

• What happens if I don’t collect my Package from the post office after receiving notice?

  After we have Paid for and shipped your package with tracking, it is YOUR RESPONSIBILITY TO PICK UP ANY MISSED PACKAGES from your local post office. If you have been left a notice by (USPS, UPS, FED EX, EMS, DHL, etc..), please make sure you collect the package in the given time frame or it will be shipped BACK TO US.
  WE ARE NOT RESPONSIBLE TO RESHIP ANY PACKAGES!!
  If you want your order re-sent, YOU WILL HAVE TO PAY THE EXTRA POSTAGE.
  IF YOU DO NOT WANT TO PAY TO HAVE YOUR ORDER RE-SHIPPED, WE ARE NOT RESPONSIBLE FOR ANY REIMBURSEMENT(S) OR REFUNDS FOR ANY AND ALL ITEMS IN THAT ORDER.

• Do I get a tracking number?

  Yes- each and every package will be shipped with a tracking number. After we forward it to you, please understand that YOU are responsible for tracking the shipment - not us. We have hundreds of packages that go out every week and we can not keep an eye on or keep track of all of them. In the 10 years we’ve been doing business online we have NEVER had a package not make it to its final destination. We appreciate your continued support and cooperation!

  IMPORTANT!!———— IF YOU ARE NOT HOME AT THE TIME OF DELIVERY AND YOUR POSTAL SERVICE DECIDES TO LEAVE THE PACKAGE VISIBLE FOR ANY PASSERBY TO TAKE, THAT IS NOT OUR RESPONSIBILITY.

  IF YOUR PACKAGE WAS STOLEN, PLEASE REPORT THIS AS SOON AS POSSIBLE TO YOUR LOCAL POST AND FILE A CLAIM.

  AGAIN, WE ARE NOT RESPONSIBLE FOR PACKAGES STOLEN FROM YOUR PROPERTY AFTER DELIVERY!!

• I placed a special order and am not happy/item Does not fit. Can I return it for a refund??

  The answer to that question- unfortunately- is no.

  SPECIAL ORDERS ARE NOT ELIGIBLE FOR A REFUND, EXCHANGE or STORE CREDIT.,THESE ARE FINAL SALE!!

  When you place an order for something specific, that is not already available in our shop, these items cannot be returned, exchanged, or refunded. In situations such as this, we are ordering a very specific product for you (the customer). So please make sure you ask all questions beforehand ie: measurements, material, sizing, fabric, ask for photos etc.. This will save everyone a lot of time and will make for a very successful purchase!!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.